delivery and order information

Please find information about orders and shipping below, as well as some answers to the most frequently asked questions.

If you need further assistance relating to your book order, please email shop@tiltedaxispress.com and we will get back to you as soon as possible. Please note that we work part-time and replies may be slower around holidays.

EU VAT rules:

We have resumed shipping to the EU. However, following changes to EU VAT from 1 July 2022, orders shipping to the EU may be subject to additional customs fees upon arrival. This will vary by country and unfortunately we’re not able to cover the additional charges. We apologise for the inconvenience.

ORDERS:

  • Our books are sent directly from a fulfillment warehouse, therefore we can’t offer a personalised service (i.e. notes, gift wrapping, special packaging, gift receipts etc).

  • International deliveries are processed via local mail and courier services, and are sent via airmail untracked. Please provide a phone number in case this is required by your local parcel service.

  • You will receive an automated order confirmation email as soon as you’ve placed your order. We do not send out shipping confirmation emails as standard.

  • Please note that your books might arrive in separate parcels. This depends on whether the book is currently in stock, not yet published etc.

  • Our posters are not sent out from our warehouse at the moment and they will take longer to process.

For queries about your order, please contact us at shop@tiltedaxispress.com.

TRACKING

We don’t currently offer tracked shipping as standard.

DELIVERY TIMES:

Delivery times will depend on destination and local postal services. The below estimated delivery times are a general guide:

UK: 2-10 working days

Europe: 5-20 working days

Canada: 10-20 working days

USA and (so-called) “Rest of World”: up to 30 working days

If your order hasn’t arrived after a reasonable time, please email us.

POSTAGE:

Unfortunately, we are no longer able to offer free shipping in the UK. All postages will depend on the weight of the parcel which is calculated at checkout.